Shipping & Delivery

Order Processing

All orders are processed within 1-3 business days (Monday through Friday). Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times may be extended during periods of high order volume, payment issues, or incomplete shipping information.

Shipping Time

Orders are shipped after processing and typically arrive within 7-14 business days. Delivery timeframes are estimates and are not guaranteed.

Please note that certain factors may delay shipping times, including but not limited to:

  • Severe weather conditions

  • High seasonal demand

  • Carrier delays

  • Customs clearance procedures in the destination country

While Natalia Renee has no control over these external factors, we will make reasonable efforts to provide timely updates where possible.

Customs, Duties, and Taxes

All product prices and shipping fees displayed at checkout do not include any applicable customs duties, taxes, or import fees. These charges, if incurred, are the responsibility of the customer and must be paid upon arrival of the shipment in the destination country.

Customers are advised to check with their local customs office for information on potential charges before placing an order.

Shipping Restrictions

  • We ship worldwide.

  • We do not ship to military base addresses (APO, FPO, or DPO).

Order Changes and Cancellations

Requests for order changes or cancellations will be handled on a case-by-case basis. Approval is not guaranteed once an order has been placed. For details, please refer to our Cancellation Policy.

Returns and Prepaid Labels

Natalia Renee provides prepaid return labels only for items received damaged or defective. Customers must contact support@nataliarenee.com within 7 days of delivery to request approval. For all other returns, please refer to our Return & Refund Policy.

Important Information

  • Business days exclude weekends and public holidays.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Natalia Renee is not liable for delivery delays resulting from carrier issues, customs processing, or incomplete shipping details provided by the customer.

  • Expedited shipping is not available.

  • Shipping fees and protection plans are non-refundable.

Undeliverable or Lost Packages

Packages returned to Natalia Renee due to incorrect or incomplete shipping information will not be refunded.

In the event of a lost package, customers may request reshipment for a flat fee of $10.

Contact Information

For inquiries related to shipping, please contact us at:
support@nataliarenee.com